Annual Report 2017

State of Nordic Choice Hotels

This is Nordic Choice Hotels, one of the largest hotel groups in the Nordic region. We base our hotel operations on three equal bottom lines: People, Planet, Profit. Get familiar with our company and its three hotel chains: Clarion Hotel®, Quality Hotel™ and Comfort Hotel® – and 23 independent hotels.

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Nordic Choice Hotels

Your choice

We do not believe in a standard hotel that suits everyone. Each guest and every trip is unique, and that is why we offer choices. With stylish Clarion Hotel, warm Quality Hotel, urban Comfort Hotel and more than 20 independent hotels, we let you choose from the full range of hotel experiences.

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6

Number of countries

188

Number of hotels

13 695

Number of employees

33 406

Number of rooms (incl. franchise)

12 262

Net Sales incl. franchise (NOK mill.)

4 455 081

Number of guests

811

Equity (NOK mill)

188

ISO-certified hotels

1 504 766

Nordic Choice Club Members

Nordic Choice Hotels

Quick facts

186 hotels. 3 unique hotel chains. 23 independent hotels. 6 countries. 100 destinations.

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Triple bottom line

A GOOD NIGHT'S SLEEP WITHOUT A BAD CONSCIENCE

When you buy food in the grocery store, the product must have a declaration listing the ingredients. A product declaration is an assurance that obliges the producers, and provides certainty to consumers. We want to give you the same peace of mind when buying hotel experiences from us. Therefore, we report on the triple bottom line: People, Planet & Profit. We want to be evaluated on all three levels. Completely transparent. That way you can sleep with a clear conscience.

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EAT

Help us to eat the world into a better place

Nordic Choice Hotels wants to make it easy to eat good food with a good conscience. Setting goals is easy. Finding solutions is far more difficult. The path to the food plate is full of hurdles. Is there food that tastes good, but is also healthy and environmentally friendly? Since 2013, Nordic Choice Hotels has been a proud sponsor of the EAT Stockholm Food Forum, a global initiative established by the Stordalen Foundation and Stockholm Resilience Centre. We have established Local EAT Award together with NHO and Företagarna. We want to recognise great entrepreneurs in food, health and sustainability.

Read more about the Local EAT Award (in Norwegian)

2017

INNOVATING PAYS OFF

2017 was yet another good year for Nordic Choice Hotels. The company delivered its best operating results ever and at Grand Travel Award we took home the most important prizes for best hotel company in Norway, Sweden and the Nordic region. One word defines last year’s developments: innovation. Pioneering work in multiple fields during 2017, such as the launch of the first full-fledged hotel app in the Nordics, the introduction of Sweet Dreams Stay, the collaborative campaign that lets guests do good while sleeping soundly, awards for being Sweden’s most innovative company in terms of HR and Europe’s most innovative in communication all meant that Nordic Choice Hotels made the top 10 of Norway's most innovative companies. Innovation has also been crucial for our new hotels. The opening of the affordable Comfort Hotel Bergen Airport set a new standard for what airport hotels can look like, while the new art and design hotel At Six and restaurant TAK have transformed Brunkebergstorg and taken Stockholm by storm, while just next door is the very pinnacle of guest-driven innovation in the hotel world - the new Hobo Hotel. If you look at the results there is no doubt about it: innovating pays off.

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News

New projects

Clarion Hotel Sundsvall

During 2020, our first guests will check in at Clarion Hotel Sundsvall, a part of the new area Riverside. In this lively neighborhood the hotel will become a natural meeting spot. Including 270 rooms, conference area, restaurants, bars, spa and a roof top terrace.

New projects

Clarion Hotel Karlatornet

This will open 2021 and become the highest hotel and apartment building in the Nordics. With its 245 meters, Karlatornet will be an architectural landmark for the city and the new area Karlastaden. Besides 300 rooms there will be restaurants, bars, large conference facilities, gym and spa.

New projects

Quality Hotel Entry

August: Quality Hotel Mastemyr renovated and changed its name to Quality Hotel Entry - the gateway to Oslo (March 8) and showed its new colorful self to 200 invited guests at the re-opening party August 31.

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Quality Hotel shows “BEST EVER” results

In the latest measurement-survey of employee satisfaction for Quality Hotel, the chain shows an increase of 11.8 points on the eNPS scale. The hotel chain is now at 48.7 points, an increase of 8.6% in one year. In addition, Quality Hotel has the highest Brand Loyalty Index at over 60% - best among all hotel chains in Nordic Choice Hotels.

New projects

Quality Hotel Ekoxen

June:Quality Hotel Ekoxen opened their doors after a long renovation. Re-opening party with a buzz in June; Petter A. Stordalen entered the show on a lawnmower, and artists such as Magnus Carlson with others made sure the evening was a great success!

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New projects

Quality Hotel Grand Kristianstad

Fall: A brand new Quality Hotel Grand Kristianstad opened their doors after a full renovation.

New projects

Quality Hotel Winn, Haninge

February 6: Quality Hotel Winn, Haninge - Sweden's most accessible hotel, reopened their doors after a year of full renovation.

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NEW PROJECTS

Comfort Hotel Umeå City

Summer 2018 the doors to another Comfort Hotel in Umeå will open. The hotel is equipped with 131 rooms and will be located in the hub of the city, at Storgaten in Umeå.

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Awards

At Six

The International Hotel and Property Awards - Winner: Best Hotel and Best Hotel Restaurant

AHEAD - Winner: "best guest room" and "urban hotel conversion" (nominated in 5 categories)

FX Award, Hotellkategorien - Vinner

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Awards

Stenungsbaden Yacht Club

Winner of Luxury SPA Awards - Hotel Spa

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Awards

Tak

Creator of taste (Restaurant Gala): Frida Ronge

Innovator of the year (Restaurant Gala): Frida Rone and Petter Stordalen

Business Restaurant of the year (Dagens Industri): Shared for Tak and UNN

Diplomatico World Bartender Champion, Charlotte Halzius

Awards

Hobo

Swedish design award for best graphical profile and best graphic identity. Nominated as one out of five bars in 2017 as up-and-coming in the BCA Awards.

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Awards

Hotel C Stockholm

ICEBAR Stockholm is ranked #2 of 33 "Bars & Clubs" on Tripadvisor, Stockholm. (Category: Nightlife in Stockholm)

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Renovations

Skt. Petri

In 2017 Skt.Petri completed the total renovation of the hotel. They embraced a new design with the aim to offer a sensation of laidback luxury with a international touch.

Renovations

Nordic Light

The hotel rooms at Nordic Light Hotel are now completely renovated. Thoroughly carried out with light colors, Scandinavian interior and furniture. Details and surfaces in wood, wool and leather provide the classic, Nordic feeling. The reception area and restaurant is to be renovated during the first half of 2018.

Awards

Travelers’ Choice

10 out of 25 best hotels in Norway, Travelers’ Choice 2017 by Tripadvisor

5 out of 25 best hotels in Sweden, Travelers’ Choice 2017 by Tripadvisor

Awards

​Most Sustainable Travel Company

Most Sustainable Travel Company, Sustainable Brand Index Norway (#8 overall)

Awards

Most Innovative Travel Communicator

#1 Europe’s Most Innovative Travel Communicator by HSMAI Europe

Awards

Most Innovative HR Work

#1 Human Growth Award for Most Innovative HR Work

Awards

Most Innovative Businesses

Top 10 Norway’s Most Innovative Businesses by Norsk Innovasjonsindeks

Nordic Choice Hotels

Grand Travel Award

#1 Hotel Chain in Norway, Grand Travel Award

#1 Hotel Chain in the Nordics, Grand Travel Award

#1 Hotel Chain in Sweden, Grand Travel Award

Awards

Quality Hotel Grand Borås

#20 Best Bargain Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Quality Hotel Sundsvall

#12 Best Bargain Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Quality Hotel Friends

#3 Best Bargain Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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New projects

Quality Hotel Friends

April: Quality Hotel Friends: Extending from 399 rooms to 658 rooms. The construction started April 1, and will finish in May 2019.

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Awards

Quality Hotel View, Malmö

# 8 Best Hotel, Travelers’ Choice 2017 by Tripadvisor

# 18  Best Service, Travelers’ Choice 2017 by Tripadvisor

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New peojects

Quality Airport Hotel Gardermoen

February: Quality Airport Hotel Gardermoen closed down to limited capacity in February for a full renovation and extension. Increased capacity from 326 to 455 rooms, and everything will be ready June 1 2018.

Awards

Clarion Hotel Amaranten, Stockholm

Tap Room nominated as Best Newcomer by Bartenders Choice Awards

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Awards

Clarion Hotel Ernst

Listed #22 Best hotel in Norway by Nettavisen

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Awards

Clarion Hotel Stockholm

Awarded Luxury Hotel of the year by Luxury Travel Guide

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Awards

Clarion Collection Hotel Tapto, Stockholm

# 23 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Arlanda Airport

#1 Business hotel in Sweden, SSQ Award

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Awards

Clarion Hotel Örebro

# 22 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Winn, Gävle

# 25 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Packhuset, Kalmar

# 21 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection hotel Bolinder Munktell, Eskilstuna

# 16 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Uman, Umeå

# 12 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Kompaniet, Nyköping

# 9 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Carlscrona

# 4 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Planetstaden, Lund

# 24 Best Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

# 14 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Odin, Göteborg

# 17 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

# 20 Best Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel & Congress Malmö Live

# 14 Best Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

Kitchen & Table, Malmö - Awarded Restaurant of The Year in Malmö

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Awards

Clarion Collection Hotel Drott, Karlstad

# 11 Best Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

#13 Best Service in Sweden, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Sense, Luleå

# 12 Best Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

Kitchen & Table, Luleå - Listed on the White Guide

#8 Best hotel in Sweden by Trivago

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Awards

Clarion Collection Hotel Havnekontoret, Bergen

# 25 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Bergen Airport

# 19 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Amanda, Haugesund

# 15 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Tollboden, Drammen

# 12 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel With, Tromsø

# 10 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Bryggen, Ålesund

# 9 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Collection Hotel Helma, Mo i Rana

# 3 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Stavanger

# 21 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

# 23 Best Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Energy, Stavanger

# 17 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

# 19 Best Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

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Awards

Clarion Hotel Tyholmen, Arendal

# 16 Best Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

Awarded Twinings Best Breakfast 2016 in Arendal

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Awards

Clarion Hotel & Congress Trondheim

# 15 Best Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

# 16 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

#10 Best hotel in Sweden by Trivago

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Awards

Clarion Hotel The Edge, Tromsø

# 9 Best Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

# 18 Best Service in Norway, Travelers’ Choice 2017 by Tripadvisor

Listed #14 Best hotel in Norway by Nettavisen

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New projects

Clarion Hotel SeaU

250 rooms, many with views of the water, rof top bar, heated outside pool, restaurant, gym and Living Room bar are some of the things you can enjoy at Helsingborgs waterfront, with a spectacular seaview. Opens in 2019.

NEW PROJECTS

Clarion Hotel The Hub

This will definitely become the new vibrant hub of Oslo. With an outstanding restaurant on 13th floor with their own Urban Garden. The hotel will have a beautiful new lobby with restaurant and café, fitness and relax area. It will become Norway's largest conference hotel with 810 rooms and a congress hall covering 1,000 sqm. Clarion Hotel The Hub opens in March 2019.

New projects

Clarion Hotel Bjørvika

Located right in Oslo city center, in the new Barcodes area. In between the Munch Museum Lamba and the Opera, Clarion Hotel Bjørvika is guaranteed to be a fully new hotel experience. The hotel will offer 253 hotel rooms including two suites, gym and spa, as well as 1500 sqm conference facilities with total capacity for 1,200 people. The hotel will open in June, 2019.

NEW PROJECTS

Clarion Hotel Copenhagen Airport

Opened on April 1, 2017. The hotel's restaurant, lobby and 378 rooms has been renovated. Clarion Hotel Copenhagen Airport is a first class business hotel - and a perfect place for airlines' business customers.

REWARDS

Comfort Hotel Union Brygge

#16 Best Bargain Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

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AWARDS

Comfort Hotel Runway

#13 Best Bargain Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

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REWARDS

Comfort Hotel Xpress Youngstorget, Oslo

#6 Best Bargain Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

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REWARDS

Comfort Hotel Xpress, Tromsø

#4 Best Bargain Hotel in Norway, Travelers’ Choice 2017 by Tripadvisor

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REWARDS

Comfort Hotel Nouveau, Helsingborg

#9 Best Bargain Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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REWARDS

Comfort Hotel Malmö

# 6 Best Bargain Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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REWARDS

Comfort Hotel Eskilstuna

# 5 Best Bargain Hotel in Sweden, Travelers’ Choice 2017 by Tripadvisor

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NEW PROJECTS

Comfort Hotel Copenhagen Airport

619 rooms with direct access to 3,000 sqm large, newly built conference facilities and airport terminals. The hotel will open in 2020.

NEW PROJECTS

Comfort Hotel Porsgrunn

Comfort Hotel Porsgrunn will be a fresh addition to the city. It's located just near the central train station and has 134 rooms and 5 meeting rooms over 8 floors. The hotel will open in 2018.

NEW PROJECTS

Comfort Hotel Västerås

Wednesday February 28th Comfort Hotel Västerås opens in the heart of the city in a modern building at the central train station. The hotel will have 149 rooms and is also equipped with the first 8 bedded XXL room in Comfort Hotel history.

New projects

Comfort Hotel Kista

Comfort Hotel Kista will open during the second part of 2018, with 194 hotel rooms, Barception with lounge and gym. The hotel will be Nordic Choice Hotels' first hotel in Kista, with an outstanding location only a stone's throw from Kista Gallerian.

NEW PROJECTS

Comfort Hotel Arlanda Airport

Mid 2019 will see the opening of Comfort Hotel at Arlanda Airport. The hotel will have 463 rooms and will be located next to SkyCity, with direct access to shops, restaurants and international flights.

New projects

Comfort Hotel Bergen Airport

The doors opened to Comfort Hotel Bergen Airport on February 28th. The hotel is part of the first phase of Bergen Business Park, which is under development at the new terminal and the city rail's end station at the airport. 304 rooms just 2 minutes from the new terminal.

NEW PEOJECTS

Yasuragi

After eight months of renovation and reconstructions of the bath, Yasuragi opens their doors. The goal of the extensive renovation was to bring Yasuragi even closer to the authentic Japanese bath experience in line with inner peace and harmony.

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AWARDS

Norefjell Ski & Spa

Won 2017:

Norway’s Leading Resort – World Travel Awards

Best Norwegian Luxury Resort Spa – World Luxury Spa Awards

Resort Hotel Category & Best Resort Spa Category – Haute Grandeur


Nominated 2017

Norway`s Best Resort Spa - World Spa Awards

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AWARDS

Copperhill Mountain Lodge, Åre

World Ski Awards - Winner: Best Swedish Ski Hotel

World Ski Awards - Nominated: World's Best Ski Hotel

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AWARDS

THE THIEF, Oslo

Condé Nast Gold List 2018 - Best Hotels in the World (3rd year in a row)

US News & World Report Travel Ranking:

Best Hotels Europe #32 THE THIEF

Best Hotel Norway #1 THE THIEF

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NEW PROJECTS

Vox Hotel

12 January 2017 became the success story Vox Hotel a part of Nordic Hotels & Resorts. The Hotel has 143 rooms where 14 suites and deluxe rooms with a view over the Vättern lake.

NEW PROJECTS

Amerikalinjen

The beautiful and venerable building of the Norwegian America Line (Den Norske Amerikalinjen) at Jernbanetorget 2 will transform into to an exciting and eventful hotel with 122 hotel rooms over seven floors. The hotel opens in 2019.

NEW PROJECTS

Copenhagen Central Post Building

This magnificent building will be transformed into a modern luxury hotel with 400 rooms, 5 restaurants and bars. The hotel opens in 2020.

NEW PROJECTS

TAK

A two-story rooftop restaurant signed Frida Rogne, Sweden’s rising culinary star. The guests can indulge in Scandinavian food culture with a Japanese touch, a large bar and a open sky roof terrace. At Tak you also find UNN, the Tepanyaki-restaurant that only seats 8 guests per night and provides a food experience you won't find anywhere else in Stockholm. New York and Highline is the inspiration for the adjacent roof park. Tak opened 23 March 2017.

NYE PROSJEKTER

Hobo

Inspired by the modern and conscious city nomad, Hobo is a unique lifestyle hotel. The hotel opened 23 March 2017 at Brunkebergstorg in Stockholm with 201 rooms. The common areas are filled with hydroponic plants, fun artifacts and people. Enjoy dinner at the casual restaurant or a fresh drink in their well equipped bar.

NEW PROJECTS

At Six

A modern and exquisite hotel with 343 rooms at 27 m² for the standard room and a total of 40 suites. The hotel boasts three penthouse floors with panorama windows, meeting- and event facilities of 2000 m² in addition to the restaurant and bar with outdoor seating during summer. The art is curated by Sune Nordgren, an acknowledged curator.

The hotel opened 23 March 2017 at Brunkebergstorg in Stockholm.